SHIPPING - RETURNS

RETURN POLICY

We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept return for store credit only of in-stock, unused, undamaged merchandise received within 14 days of the purchase date.  

Special order items, custom and personalized pieces, and sale items are final sale.  

All purchases made using a promo code are final sale.

To confirm if an item is final sale or can be returned for store credit please email info@jaimiegellerjewelry.com.  

Please note that a restocking fee might be charged for items returned.

The merchandise must be accompanied with the original internal packaging. 

All returns of merchandise purchased on this website require prior authorization. Please call (310) 454-5392 or email info@jaimiegellerjewelry.com to obtain a pre-paid Return Shipping label via email. Pre-paid shipping labels are valid for domestic shipping only. Once you have received, printed and affixed the Return Shipping label, you may send your order with internal packaging to:

Jaimie Geller Jewelry
attn: online returns
15310 Antioch Street  
Pacific Palisades, CA 90272

Jaimie Geller Jewelry cannot be responsible for return merchandise prior to our receipt. Items returned without authorization and void of pre-paid Return Shipping label will not be eligible for the exchange of store credit applicable to the amount of original purchase. 

STORE CREDIT

Store credit will be applied to the account of the individual who placed the original order. This store credit may only be used by, or with the prior authorization of, said individual. Once returned merchandise is received your store credit will be immediately applied to your account. You will then receive an email confirming the application of the store credit to your account. 

Items purchased using store credit are final sale.

When using store credit, please place your order over the phone at 310-454-5392 or via email at info@jaimiegellerjewelry.com. 

 

SHIPPING POLICY

STANDARD OVERNIGHT DELIVERY

UPS Next Day Air within the United States - $35 for orders under $999.99 and $45 for orders over $1000

UPS International Express within Canada - $60

UPS International Express - $80

For Next Day Air delivery, orders must be submitted Monday through Wednesday for IN STORE ITEMS by 12PM PST.

Please note that an adult signature is required at delivery.

 

ORDER CANCELLATION POLICY 

Order cancellations are currently accepted by email only and must be received before the item has shipped. Please email info@jaimiegellerjewelry.com to cancel an order placed online. Upon approval, cancelled orders will be redeemed as store credit.

JaimieGellerJewelry.com is unable to cancel orders that have already shipped despite the customer receipt of Online Order Confirmation or Shipping Notice. 

Orders that have been confirmed via phone or email cannot be cancelled.

 

INTERNATIONAL SHIPPING

JaimieGellerJewelry.com ships internationally.

International orders are an important part of how we serve our customers around the world. To place an order for an international shipment, browse our web site and add items to your cart as usual. When you have finished adding items to your cart, go to the Shopping Cart page and select 'checkout', from here select the country associated with your billing address. If your billing address differs from the location you wish to have your item shipped, then remove the 'check mark' under Shipping Options and enter your desired shipment location. Once you have done this select 'continue' and enter your payment information.

*PLEASE NOTE: JaimieGellerJewelry.com and Jaimie Geller Jewelry is not responsible for customs and any tax and duty charges.

For all international orders the client is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

If your package is returned due to unpaid duties, please note that Jaimie Geller Jewelry will not be held responsible and will not be able to process any refund.

All inquiries regarding your international order should be directed to  info@jaimiegellerjewelry.com .

 

GIFT CERTIFICATES

Please note that gift cards may be redeemed at our store in Pacific Palisades, CA or online at jaimiegellerjewelry.com.