RETURN POLICY

 

QUALITY ASSURANCE

We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept returns in exchange for store credit of unused, undamaged merchandise received within 15 days of the purchase date.  Some special order items are final sale.  To confirm if an item is final sale or can be returned please email info@jaimiegellerjewelry.com.  All purchases made using a promo code are final sale.

The merchandise must be accompanied with the online order confirmation slip (included in original shipment) and the original internal packaging. All special orders are final sale.

 

RETURNS

If for any reason you are not satisfied, we accept returns in exchange for store credit of unused, undamaged merchandise received within 10 days of the purchase date.  Some special order items are final sale.  To confirm if an item is final sale or can be returned please email info@jaimiegellerjewelry.com.  All purchases made using a promo code or during a flash sale are final sale.

All returns of merchandise purchased on this website require prior authorization. Please call (310) 454-5392 or email info@jaimiegellerjewelry.com to obtain a pre-paid Return Shipping label via email. Once you have received, printed and affixed the Return Shipping label, you may send your order, via UPS only, with the original online order confirmation slip and internal packaging to:

Jaimie Geller Jewelry
attn: online returns
15310 Antioch Street  
Pacific Palisades, CA 90272

Jaimie Geller Jewelry cannot be responsible for return merchandise prior to our receipt. Items returned without authorization and void of pre-paid Return Shipping label will not be eligible for the exchange of store credit applicable to the amount of original purchase. 

 

REFUND OF STORE CREDIT

The refund of store credit will be applied to the account of the individual who placed the original order. This store credit may only be used by, or with the prior authorization of, said individual. Once returned merchandise is received your store credit will be immediately applied to your account. You will then receive an email confirming the application of the store credit to your account. 

When using store credit, please place your order over the phone at 310-454-5392 or via email at info@jaimiegellerjewelry.com. 

 

SHIPPING POLICY

STANDARD OVERNIGHT DELIVERY

UPS Next Day Air within the United States - $20

Fedex International Overnight within Canada - $60

Fedex International Overnight - $80

For Next Day Air delivery, orders must be submitted Tuesday through Friday by 3PM PST.

For Saturday Delivery, orders placed on Friday before 3PM PST are subject to additional charges. Please specify Saturday Delivery in Note / Special Instructions when placing online order.

Next Day Air delivery orders placed on Friday before 3PM PST will be delivered on Monday.

Next Day Air delivery orders placed on Thursday after 3PM PST through Saturday 3PM PST will arrive on Monday.

Next Day Air delivery orders placed on Saturday after 3PM PST, Sunday or Monday, will arrive on Wednesday.

 

ORDER CANCELLATION POLICY 

Order cancellations are currently accepted by telephone only and must be received before the item has shipped. Please call 310-454-5392 to cancel an order placed online.

JaimieGellerJewelry.com is unable to cancel orders that have already shipped despite the customer receipt of Online Order Confirmation or Shipping Notice. 

 

INTERNATIONAL SHIPPING

JaimieGellerJewelry.com ships internationally.

International orders are an important part of how we serve our customers around the world. To place an order for an international shipment, browse our web site and add items to your cart as usual. When you have finished adding items to your cart, go to the Shopping Cart page and select 'checkout', from here select the country associated with your billing address. If your billing address differs from the location you wish to have your item shipped, then remove the 'check mark' under Shipping Options and enter your desired shipment location. Once you have done this select 'continue' and enter your payment information.

*PLEASE NOTE: JaimieGellerJewelry.com and Jaimie Geller Jewelry is not responsible for customs and duty charges.

For all international orders the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

All inquiries regarding your international order should be directed to  info@jaimiegellerjewelry.com .

 

GIFT CERTIFICATES

Please note that gift cards may only be redeemed at our store in Pacific Palisades, CA.